Returns Policy

CANCELLATIONS

If, for any reason, you would like to cancel your order, you may do so within 14 days from the date you place your order. We may honor (at our complete discretion) cancellations requiring a refund up to 14 days from when you receive your order. Cancellations and returns made after this 14 day period, but within a 60 day period of your order, may exercise the option of an exchange or credit. The above terms are in accordance with your rights under the Distance Selling Regulations. To cancel your order prior to dispatch we advise that you contact us by email as soon as possible after ordering. We will not be liable for any costs incurred in returning your order, if you cancel the order after the goods have been dispatched. For orders cancelled after dispatch please follow our standard returns procedure. You are responsible for both the outgoing and return postage costs.

RETURNS

You may return your order for an exchange, refund or credit within 14 days of receipt, provided the goods are returned in perfect, original condition, with any tags/manufacturer’s packaging still intact. You may return your order for an exchange or credit within 60 days of receipt, provided the goods are returned in perfect, original condition, with any tags/manufacturer’s packaging still intact. If you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact, undamaged, in original condition, with any tags/manufacturer’s packaging still intact as soon as reasonably possible, and within the allotted time period for either a refund (14 days) or exchange/credit (60 days); we cannot be held responsible for goods that do not arrive with us inside of the allotted time period; so you are advised to select the appropriate mail service to ensure the goods arrive with us in time. It is your responsibility to pay the postage costs for any items returned to us. You are advised to use a recorded method of carriage for returning your goods. We are not responsible for items lost or damaged on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim. In the case of faulty goods, or goods which have been sent though an error of our doing, we will refund your reasonable return postage costs up to the standard rate charged by Royal Mail for a basic recorded service. Should you decide to return the goods all customers are required to email hello@stixskin.com with the following information regarding the goods to be returned:

 

• Full Name

• Order Date

• Order Number

• Item(s) Ordered,

• Items to be returned 

• Reason for return 

• Total Cost of Order 

 

On receipt of this information you will be advised of the appropriate return address.

REFUNDS

All refunds will be processed via your original method of payment for the price of the goods paid, excluding postage. Due to laws addressing money laundering you can only refunded onto the identical card used for card transactions and identical accounts for third party payment options such as Pay Pal. Please allow 20 working days for your refund to be processed.