FAQs

POSTAGE

Postage is £3.90 to all UK mainland addresses. If you live outside the UK mainland, please us the contact us page for a quote before ordering.

Q . When will my order be sent out?

Your order will be sent to you no later than the next business day.  We’ll be in touch otherwise. Orders placed after 2:00pm on Friday will be send Monday morning.

 Q. How long does it take for my order to arrive?

Our standard delivery (signed for) usually arrives within 3-5 working days to UK mainland addresses.

If you need an item shipped faster, please use the order message box during check out, or alternatively, use the contact us page quoting your order number and we will do our best to accommodate your request.

Returns and exchanges

Q. What is your return policy?

You can return any item for a refund or exchange within 14 days of receiving your order.

Any returned items must be in their original packaging, not damaged.

Exchanges can be arranged.

Q. How do I make a return for an exchange or refund?

To make an exchange or a refund please visit your "Order History" under the "Your Account" page and follow the on-screen instructions. If you would like an exchange please indicate what size and color you would like to exchange it for in the information box. If you would like a refund please ensure to explain clearly why you would like a refund. 

Please package the return up marking the RMA number clearly on the package and send to :

Stixskin.com

5 Bowland Place

Lythams St Annes

FY8 5EP

We recommend you obtain proof of postage.

Q. How long does a refund or exchange take to process?

Refunds or Exchanges will be processed within 1-5 days once we receive your return package and have inspected the items.

Q. What do we do with your personal information?

We ask for your personal information such as name, email address, home address etc. to be able to provide you with our services properly. We do not in any way intend to distribute

your information to any third parties or sell your information to anyone as well. We may send newsletters or promotional emails to your email address but you will have the option to unsubscribe from them, the option is available at the bottom of ever email we send you.